Neapolitan Car Wash Claim this business

Sandy Ashkaron Google

3 months ago

Finding a decent and reasonably priced car wash in Naples has been a huge challenge since moving here. I had a spill on my carpets and sticker glass residue in my car, and it seemed like every car wash in town wanted me to do a full detail. I called Neapolitan and spoke with Cecilia, and she told me to bring in my car to assess what could be done. She came out when I arrived, looked at my car, and instructed the team on what to do. Not only did they not charge me a whole detail, but she confirmed being able to take in my car on the spot for a small additional price on top of my car wash. Very reasonably priced, quick, thorough, and straightforward. To all the car wash businesses in Naples - TAKE NOTE! Thank you SO much to the Neapolitan team, and specifically Cecilia, for the excellent customer service! You’ve gained a loyal customer for life!

Berel Bakaleynikon Google

4 months ago

I recently brought my BMW i4 into Neapolitan Car Wash, and I am genuinely blown away by the results. To be honest, I brought it in looking pretty rough—it was very dirty from daily driving—but the team there treated it like it was heading straight to a showroom floor. Here is why they deserve every one of these five stars: Exceptional Staff: From the moment I pulled up, the team was incredibly friendly and kind. You can tell they actually care about their customers. It wasn't just a transaction; they made me feel welcome and were so friendly and respectful. Meticulous Attention to Detail: Because the i4 has so many sleek surfaces and specific trim, I’m usually picky about who touches it. The crew at Neapolitan was incredibly thorough, catching every nook and cranny that other places usually miss. Spotless Results: When they finished, my car was absolutely spotless. The paint was gleaming, the wheels were perfect, and the interior felt brand new again. It’s hard to believe it’s the same "very dirty" car I drove in with! The wait: their lobby is clean and has a coffee station, along with lots of snacks and seating areas. I was able to get some work done while my car was getting cleaned. If you’re in Naples and want your vehicle treated with respect and precision, do yourself a favor and head to Neapolitan. They are professional, warm, and clearly masters of their craft.

Veera Gorlatovaon Google

a year ago

We have been using this service for FOUR years. The car was always in different conditions—sometimes in good shape, sometimes not—but we always received excellent service. We hadn’t washed the car for a while, so I decided to bring it back to this service. Unfortunately, the car was returned not in a great condition. Despite choosing a basic wash, the package was supposed to include cleaning both inside and outside. I don’t know what has changed here, but I will post photos so you can see the state of the dirty car that was returned. !!!!! I will not come back to this service because even the manager!!!! did not address the issue properly and offered no solution. She suggested a detailed car wash instead of acknowledging the problem. I do not recommend this place. P.S. I truly hope that the owner of the business will read the reviews and would highly recommend them to talk to the manager. Update: Since I can not respond to your comment below, I’ll add an update under my review. My opinion about the service, which has deteriorated, remains unchanged. When choosing the service package, I clarified with the staff member who took my keys about the coffee stains on the plastic dashboard, and he assured me they would be taken care of. I could have done it myself—it’s a 10-second job. Additionally, before handing over the car, I lifted the small mug mats to make it easier for the team to vacuum and wipe down. I’ve been using your services for four years now, and each time, this package included a wipe-down of visible light stains in the interior. That’s why I chose the same package, expecting the usual quality service. when I asked if you could wipe these stains, you didn’t call the staff who could have done it in 10 seconds. Instead, you started suggesting detailing services. Usually, if something like this happens, a manager tries to resolve the issue. You didn’t even make an attempt to offer any solution. Based on what you wrote, it turns out that everyone bringing their car should choose a service costing over $100. Your triple wash doesn’t make any sense because the same result can be achieved by washing the car yourself at any gas station. Therefore, to all clients reading this review, I recommend not wasting money and going for the cheapest wash. The result will be the same anyway. Unfortunately, this time my expectations were not met. Please pay attention to the numerous negative reviews—these are not isolated cases, and instead of making excuses, it’s essential to regain customer trust.

Devin Conigliaroon Google

3 months ago

Takes forever. Got home to realize that they didn't vacuum my trunk even though I paid for it. Had to drive the whole way back the next day and it took 25 minutes for them to vacuum my trunk. The initial cleaning took a long time as well and no one even offered a refund for the $2.00 trunk vacuum and the long amount of time that I had to waste waiting and driving back. Very disappointed and this is not the first time they forgot something. The last time I was there they forgot to clean the inside of the wind shield. Very POOR AND SLOW service. I would not recommend them.

Johnathan Johnsonon Google

5 years ago

Neapolitan Car Wash did and has done AGAIN such an exceptional job on Detailing my car. I moved from DC to Naples in May last year and got a Blue Nissan interior detailed. The entire staff and management was very professional and the results were astonishing. Interior looked as if I purchased a new car! I went back today and got my Hyundai Azera fully detailed and the car looks brand new! I apologize I could not be there in person but I can't thank you all enough for your help and the quality and care the staff invests in detailing a car! The work speaks for itself and HIGHLY recommend anyone in the area to give them a call. The price listed is worth its full value and you will not be disappointed with the final result I guarantee it!