Custom Home Improvement & Repairs of Hampton Roads Claim this business

Sean Artison Google

2 months ago

I looked around at few companies to replace my roof. I am so glad I went with Custom Home Improvements! Kimberly was sweet and answered all of my questions and when she said Neil and his team will be there at 7:30am they sure were there at 7:30am SHARP ready to go! Their financing options superior to the other companies and didn’t give me any bait and switch tactics unlike other companies I received quotes from. They even show you how your roof looks and Neil explained to me how and why the wood on my roof was in good shape! They cleaned up the area very nicely. I will be using them in the future for my siding. Can’t wait for the future projects I will be calling them to do.

Danielon Google

3 months ago

I was very pleased with the whole experience of buying a roof with Custom Home Improvements. Terry the salesperson was upfront honest and very knowledgeable of all the products. Did not feel pressured at all to buy his product. Kimberly the scheduler was wonderful and easy to work with. She kept me informed of everything that was going to happen and all my concerns I had and who my install supervisor would be and passed those concerns on too him. Neil my install supervisor was fantastic. He addressed my concerns kept me up to date during the whole removal and install process, and took care of all my concern’s. I’m very pleased with the end product and would highly recommend Custom Home Improvements.

Christian Parsonson Google

a month ago

My wife and I couldn’t be more pleased by the work of Custom Home Improvements, Hampton Roads. In mid April Greg S. assessed my home roof and walked me through the quality of the product the company delivers, providing recommendations that lined up with my expectations. We chose to have GAF Timberline HDZ architectural shingles installed, All boards and Soffits wrapped in Deluxe PVC Trim, and a Gutter System by Leafguard installed. Greg even threw in a set of new shutters to match the extensive makeover we were looking for. Francisco V. was the lead contractor for the roofing and I was extremely impressed by how efficient the crew was in getting work started, discussing key install details, documenting the whole process with pictures and videos and finishing the roof installation in just 1 day. Efrain O. was the lead contractor for the PVC Trim wrap/gutter install coordination. He was able to walk me through the pieces that were removed and where new boards were installed and wrapped. His team was very fast and efficient and Efrain came over after all of the installation to ensure the quality of the product was met. Kimberly H. was the Office Production Manager and she kept me well informed of all the contractor dates and coordinated effort. Her professionalism is top notch. If there was any change in schedule or if there was a concern for timing of events she was able to handle all of my needs. I couldn’t be happier with the team and their efforts in getting my wife and I a great outcome to an investment that will be our home well into the future.

Mike Mathewson Google

4 weeks ago

Awesome experience from the start! Jeremy "Bash" provided everything I needed to know with options, Kim followed up for confirmation and then Rick and Team executed flawlessly. Communications were top notch throughout the entire process. Pics & video updates all day long. Couldn't have asked for any better service. Highly recommended!

Dionne Welshon Google

5 months ago

We recently had our roof replaced by Custom Home Improvement here in Chesapeake, VA, and the entire experience was outstanding from start to finish. The roofing crew arrived right on time and immediately got to work. Their professionalism and efficiency were clear from the beginning. Neil, the project manager, quickly identified several trouble spots that could have caused long-term structural issues. Instead of applying a temporary fix, he consulted with other managers to determine the best long-term solution for our deck roof. He truly went above and beyond to ensure the repair was done correctly and built to last. The job was completed on schedule, and the crew did a thorough cleanup before leaving — our yard was spotless. Afterward, Neil completed a full inspection with me and clearly explained how they reinforced and repaired the roof. That level of transparency and communication really sets this roofing company apart. Kimberly made the scheduling and paperwork process seamless. She worked closely with Dakota to ensure our financing was handled properly, and we promptly received our project file along with our written guarantee. Everything was organized, professional, and exactly as promised. If you’re looking for a reliable roofing contractor in Chesapeake, VA for roof repair or deck roof work, I highly recommend Custom Home Improvement. Excellent workmanship, strong project management, and truly top-tier customer service.