Arrow Environmental Services Claim this business

Justin Kirchmannon Google

a month ago

Colleen has been an outstanding pest control technician. She is always accommodating to our needs and consistently provides excellent customer service. She texts ahead of each visit to let us know she's coming and checks in to see if we've experienced any issues that need attention. Colleen always arrives prepared, takes the time to thoroughly inspect and treat our property, and never rushes through the job. Her professionalism, attention to detail, and proactive communication give us confidence that our pest control needs are being handled properly. We truly appreciate her dedication and highly recommend her services.

Toinette Gaineson Google

6 months ago

I completely agree with the other reviewers who experienced destroyed lawns. I spoke with Matthew S., the operational manager, on 1/17/26 after canceling my service in December. the call should have been about refunding my money and replacing our sod. When I sent him photos from April, September, and October showing how my sod progressively declined under their care, he made excuse after excuse — irrigation, watering, mowing — anything except acknowledging the obvious. I had specifically requested one technician because he consistently did excellent work, yet multiple other technicians serviced my yard. That’s when the damage occurred. Matthew denied this, even though it was clearly untrue. We ultimately had to dig up the sod ourselves yet Arrow refuses to take accountability, and I will be pursuing further action. Seeing other reviews with similar photos confirms this isn’t an isolated issue. I will never use Arrow again or recommend them to anyone.

Matthew Shahanon Google

3 months ago

Arrow’s management has worked very hard in being trustworthy and honest about the work they do, and given customers the best products on the market at a fair price. My lawn each year has been looking great, because of the recommends my lawn tech offers me.

Nick Punturieroon Google

8 months ago

I almost never leave negative reviews, but my experience with Arrow Environmental Services has gotten so bad that I feel obligated to warn others. After trusting them with my lawn—and referring them to at least nine other customers over the past couple of years—I expected basic professionalism and accountability. Instead, my lawn is now dying, clearly mistreated, and the service I once thought was reliable has turned into a complete nightmare. What’s worse? I can’t get anyone to call me back. No updates. No explanation. No accountability. Just silence. It’s incredibly frustrating to watch a lawn you’ve invested money and time into decline because of a company you trusted. And it’s even more frustrating when that same company can’t be bothered to respond, especially after all the business I sent their way. Right now, Arrow Environmental Services feels like a company that’s happy to take referrals and collect payments, but not so interested in standing behind their work when something goes wrong. I expected much better, and I’d strongly caution anyone considering them to look elsewhere.

Lavonna Eudyon Google

a year ago

3rd update: I am pleased to say that our lawn has been replaced. It only took 8 months of putting pressure on them but finally, this ordeal is over. Google Reviews is a great way to get the attention of an unresponsive business. 2nd update: As promised they reached out and a district manager came out to inspect. He called the next day and said they would sod and plug our yard. Again, that’s the last we’ve heard from anyone. Still no resolution. Update: This situation keeps getting worse. I was contacted via email regarding the extra invoice I mentioned below. As previously stated, after several calls one of their technicians came out and agreed that our original technician had made an error and had not detected that our lawn was infested with chinch bug. By then the lawn looked as it does in the attached photos. He sprayed and was successful in stopping the infestation. Unbelievably, they charged us for that treatment, and that is where the extra invoice came from. They actually want us to pay for a treatment that fixed the problem they missed... I would appreciate it if you would share the following. We have tried everything we know to do so now we’re turning to social media - If you’re considering hiring Arrow Pest control (owned by Rentokil) I would urge you to reconsider. We began calling them in August about our lawn as it was dying in several places. The technician told us we needed to water more often – 1. It was the rainy season and 2. None of our neighbors were having issues. The lawn continued to worsen, and we continued to call. After several calls they sent a different technician who told us that our lawn was completely infested with chinch bug. He treated the lawn which stopped the scourge but by this point we had large areas in the lawn that were completely dead and some areas that were just dirt (see photos). We continued to call with the intention that they sod the areas that were affected. Again, they sent technicians out but there was no resolution. We finally called and asked for the escalation department who sent someone out the next day. He indicated that someone would be in touch within the next few days regarding re-sodding but we heard from no one. In the meantime, we started getting calls from their billing office saying that we were overdue on our payments. I checked our records with the bank and we are current on all invoices except for the most recent (November), which we had already told them we would not continue paying until this issue is resolved. I kept calling their billing office until I finally got through to someone who was willing to go through our records (all other agents said they’d send me an email, which never arrived). She discovered that we had been falsely issued an extra invoice in October which she said she would have removed. Suspicious to say the least. Now it is December, and I just received a call from the regional manager saying that the contract states that they are not responsible for re-sodding when they’ve failed to treat a lawn properly.