Affordable Window Systems Claim this business

Tim Andersonon Google

a month ago

Once we decided to do windows we received 3 estimates and chose affordable windows. Dealing with Peter the owner at the warehouse was a pleasant experience where he could point out all options and help us decide the best for our home and our budget. The others just showed up and e-mailed crazy bids hoping we would follow up. Whereas Dominic on the phone encouraged us to come to the warehouse which was our best decision to actually touch and feel product and learn the pros and cons from Peter the owner who spent much time with us. Were were able to negotiate a fair and comfortable price on the spot. An employee followed us home and did exact measurements and the windows were ordered. Within a few months we were ready for install. In the office Nadine handled the schedule and everything went off as planned--Kory and his team completed install in 2 days and the following business day The Fort Myers City inspection. A noticeable difference on day one with the outside noise reduction and home remaining cool at higher thermostat setting. Hopefully a savings in electricity and definitely protected for hurricanes. Thank you to the team at Affordable Windows for a pleasant experience with such a large project!!!!

Nella De Cesareon Google

4 months ago

I like the product itself, and the foreman did what he could. Unfortunately, everything else about dealing with this company was one of the worst customer experiences I’ve had. In my experience, the customer service and internal communication were extremely poor. The windows took a long time to arrive, which I understand can happen. However, when I politely texted the owner about the contract timeline, the response came across as dismissive and unprofessional. As a Naples business owner myself, I would never communicate with a paying client that way — especially one who had paid approximately $70,000 in cash for windows, sliders, and front doors. Roughly 3–4 months later, installation began. While most of the work went smoothly, two decorative windows that were not supposed to be touched were removed in error, and we later discovered the third front window had not been ordered with the others, causing additional delays. Although the small windows were eventually replaced, it was presented as though they were doing us a favor a few times. The inspection initially failed due to a broken internal window component that was not discovered until the inspector flagged it — resulting in several more weeks of waiting for parts. When we called for an update, Nadine could not clearly confirm what was on order or provide a timeline. After that call, I received a rude email from Chris that focused more on defending prior issues than resolving the remaining work. After the inspection passed, we were told the team would return to install the window caps (which sat on my floor for about three months) and reinstall our custom round blind. We agreed on a date and the person later arrived while multiple contractors were actively working on our property but left after one knock and a call to the wrong number. We were later told there were concerns about entering the work area and was rudely reminded of their 42-mile drive, despite the project having been accepted and paid in full months earlier. No one cared about the 42 mile drive when I paid cash for the whole thing per their payment dates on time. They did eventually return to install the caps today, but our large custom curved wood blind was not reinstalled as originally found, and window stickers were not removed or cleaned as previously promised weeks ago by the foreman, but then were inforned by Nadine "we can take our own stickers off". LOL 🫤The blind was left on the floor this morning and of course they left. Bottom line: the product quality appears good, and the foreman worked hard covering for everyone else under the circumstances. However, based on our experience, the customer service, communication, and project follow-through were substandard. The full process took about six months from start to finish, not including the initial 2 month wait for the windows. I can recommend the product, but not this company and won't. I can't wait for the equally crappy defensive response here, as that is all we got the whole time...defensive and I see that is how they've answered other reviews. So unprofessional. UPDATE 03-01-2026: Here are the images of what your team left for us, the customer, to now fix ourselves. Thanks for the AI response below but I've yet to hear fron anyone there who "wants to make it right" Furthermore, you need to come fix the plaster around the 2 windows that your team mistakenly removed and then left us this sloppy patch job to now pay someone else to patch correctly. And thanks for leaving the 45 pound solid wood custom curved blind that you ununstalled to put in the window and now is left on our floor for us to do what??? Your team promised to leave everything the way you found it!

Donnaon Google

4 months ago

After my husband made the phone call for window replacement, Peter Merhige, the owner, was here pronto. He was personable and explicit that truly made us feel comfortable, we hit it off! This company was referred to us, now I understand why my friends used them for two of their homes. Two of their representatives came here yesterday for measurements, everything went well. We are excited about updating our home not only for curb appeal, but adequate efficiency for the seasonal changes. Can't wait to see it!! Thank you, Affordable Window Systems.

Robert LaForceon Google

2 months ago

My experience with this company so far has been great . He was on time very knowledgeable about my situation with my two sliding glass doors to be replaced. We went over different options and I ended up signing a contract that day.Pricing was in the middle of other companies. They had installers in the area and they came to measure, take pictures and understand what the job will involve that same day.

Anthony Catrucco Sr.on Google

4 months ago

I had an excellent experience with Affordable Window Systems. From start to finish, the entire process was smooth, professional, and well-organized. Korey, Ben, Roger, and Christopher did an outstanding job. They were punctual, respectful, detail-oriented, and clearly take pride in their work. Their professionalism and craftsmanship truly stood out, and they made sure everything was completed to the highest standard. I also greatly appreciated the owner, Peter, personally coming by initially and explaining the whole process. His involvement and commitment to making sure everything would go smoothly speaks volumes about the company’s integrity and dedication to customer satisfaction. If you’re looking for a reliable, professional company that delivers excellent results, I highly recommend Affordable Window Systems. They exceeded my expectations.